GetSmarter | Support Center

FAQs

Clearing your Cache (Browsing History)
Sometimes pages may appear broken or with incorrect settings. This could be because you need to clear your cache (browsing history) which will refresh...
Wed, 26 Jul, 2017 at 10:58 AM
Adware and how to remove it
What is AdWare? AdWare is software that embeds itself into your browser and/or system through other software/programs that you download. For example: yo...
Wed, 26 Jul, 2017 at 10:57 AM
Appeals Process
If you are unhappy with your final results at the end of the course, you may submit an appeal to the University. Here are some FAQs relating to appeals: ...
Tue, 23 Oct, 2018 at 2:31 PM
How to copy and paste using keyboard shortcuts
If you want to copy and paste information from another document, this is what you need to do: Step 1: Highlight the text you want to copy. Step ...
Wed, 26 Jul, 2017 at 11:01 AM
Taking a screenshot
This article contains step-by-step instructions on how to take a screenshot on Microsoft Windows and MacOS. On Windows: Option 1: Click the “Prin...
Mon, 19 Feb, 2018 at 8:32 AM
How to get TeamViewer
Need TeamViewer so that the Technical Support team can help you hands-on? Here is how to get a quickstart, no-install version. Follow these easy steps t...
Wed, 26 Jul, 2017 at 11:08 AM
Viewing, downloading and troubleshooting videos
This guide will show you how to view the video lectures on the Online Campus as well as assist you in downloading and viewing them on your personal comput...
Wed, 26 Jul, 2017 at 11:08 AM
Technical Requirements
In order to ensure that you have the best possible learning experience, please make ensure that your computer meets the following minimum requirements.  ...
Wed, 26 Jul, 2017 at 11:07 AM
How to go through the "Branching Scenario"
To start the Branching scenario, click "Enter". Click on "No" to begin the slide show from the beginning. Click on ...
Fri, 1 Jun, 2018 at 4:18 PM
How to request an extension on the Online Campus
The extension service is integrated into the Online Campus. The service allows students to request an extension on an assessment deadline. Below you will f...
Fri, 6 Jul, 2018 at 12:14 PM