GetSmarter | Support Center

How to request an extension on the Online Campus

Modified on: 2018-07-06 12:14:18 +0200


The extension service is integrated into the Online Campus. The service allows students to request an extension on an assessment deadline.

Below you will find step-by-step instructions on how to use the extension service.


Step 1: On the assessment page you will find the "Extensions" block. Click on the "Request an extension" button.

Step 2: You will be taken to the "Grant Activity Extension" form. Fill in the fields as indicated in the animation below.

Step 3: If your request is within the bounds of our extension policy, it will be automatically approved.

For an automatic approval you will need to meet the following conditions:

  • The duration of extension needs to be 48 hours
  • You have not requested an extension for the same assessment already
  • You need to be under the extension limit

Extension Limit: The number of extensions that may be requested during the course is limited to 1 extension per submission and may not be applied to more than 50% of the total number of graded assessments for the course.

Explanation: If your course has 10 graded assessments. You will be allowed 5 extensions for the entire course.


Step 4: Click on "Continue" to be taken to the assessment page where you will see your new deadline. You will also receive a notification on the Online Campus informing you that your extension has been approved. Clicking on this notification will also take you to the assessment page.

If your extension request is outside of the bounds of our Extension Policy, your request will be forwarded to your Success Manager for review. You will see the following message when requesting an extension that cannot be automatically approved.

Once your request has been reviewed, you will receive a notification on the Online Campus with the outcome.


If you require further assistance please do not hesitate to email us on help@getsmarter.com or if you prefer speaking to us, please call us on:


UK: +44 20 3670 1791

US: +1 617 861 4750

Global: +27 21 830 9200





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